At Band & Bezel, your satisfaction is the most important. If you are for any reason unsatisfied with your purchase, please see below for our returns & exchange policy.
Returns & Exchanges Policy:
- Eligibility: Products must be in original condition, unused and with all original tags attached.
- Timeframe: Returns and exchanges must be initiated within 30 days of purchase.
- Process: Contact customer service at firstname.lastname@example.org to initiate the return or exchange process and to receive a return authorization number.
- Shipping: Customers are responsible for return shipping costs, unless the item is defective or incorrect. Please ship the product to the following address: 1788 Gilmore Avenue, Suite 3101, Burnaby British Columbia V5C 0L5, Canada.
- Refunds: Refunds will be processed within 7-10 business days of receiving the returned item.
- Exchanges: If exchanging for a different item, the process will simply be a combination of two processes: a return of the old item as per the above steps and a new purchase for the new item.
- Damaged or Defective Items: If an item is received damaged or defective, customer service should be contacted immediately for resolution.
Note: Custom or special order items may not be eligible for return or exchange. If your situation is not covered by the above scenarios, don't hesitate to contact customer service at email@example.com.